Legal
Last updated: 9 August 2026. Plain-English summary first, full detail below.
Maintenato is billed monthly in advance, with no long-term contract (£19/month). You can cancel any time from your account settings — there's no phone call or notice period, and you keep access until the end of the billing period you've already paid for.
If something's gone wrong — you were charged in error, charged after cancelling, or you're unhappy with the service shortly after a renewal — email info@maintenato.com within 14 days of the charge and we'll review it. Refunds are issued at our discretion, but we aim to be fair: genuine mistakes and early cancellations are refunded in full.
Payments are processed by Paddle.com, our Merchant of Record, who handle billing and refunds on our behalf. Approved refunds are issued back to your original payment method by Paddle, and are typically visible within 5–10 business days depending on your card provider or bank.
New accounts get a free trial before any card is charged — no payment is taken during the trial period, so there's nothing to refund until your first paid billing cycle begins.
Questions about a charge or a refund: info@maintenato.com
